Your complete satisfaction with our product is guaranteed or items may be returned or exchanged within thirty days from when it was shipped, with a Return Merchandise Authorization.You will only pay for return shipping and insurance fees.To receive a return authorization on orders shipped within the United States follow the steps outlined below.
Please note that to be eligible for return, items must be in their original purchase condition, include all product documentation, and shipped within 30 days.
To expedite exchanging for different product, we recommend returning for refund and placing a new order. Please allow approximately 2 weeks for your refund to be processed.
If a package or item delivered to you arrives damaged, please refuse the shipment or call us immediately at 1 800-426-4435. Please retain all packing materials unless instructed otherwise by Rarest Rainbow. Claims for damaged or missing items must be reported immediately or within 5 days of receipt of your order. Rarest Rainbow will not be responsible for lost or damaged returned shipments.